Complaints Procedure

Should you experience a problem with Louise Hewlett Property Consultants Ltd that you are unable to resolve with the member of staff, you should put this complaint in writing (by letter or email) to us. We will acknowledge your complaint within three working days and investigate it and a formal written outcome of the investigation will be sent to you within 15 working days. We will propose resolutions where appropriate and should you remain dissatisfied you should contact us again and we will conduct a separate review to take place within 15 working days of receiving a request.

Should our final letter not resolve matters (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge. This complaint must be made to the Ombudsman within 12 months of receiving your final letter.

The Property Ombudsman

Milford House

43-55 Milford Street  

Salisbury

SP1 2BP

01722 333306

www.tpos.co.uk admin@tpos.co.uk